At a time when Prime Minister Narendra Modi is pushing Indians to adopt digital technology for day-to-day transactions, people are frustrated by frequent technical glitches.
"I have been using my international Visa card issued by State Bank of Mysore for many years. However, for the past two days, I have been unable to swipe my card at PoS (point of sales) machines at many retail outlets," a woman said on condition of anonymity.
"The banks are closed today and tomorrow. Hence, I tried reaching the call centre four times but got no response. On the fifth attempt, after giving all details, the line got disconnected. How do I manage when there is no money in ATMs and banks are closed? What happens if somebody get hospitalised?" she asked.
"Put in place a good system then go for a revolutionary change," she advised the Prime Minister.
State Bank of Mysore general manager Nemiraja H C said, "There might be a connectivity error. However, our IT department will take up the matter and resolve the issue immediately."
"We have launched a customer-friendly initiative called 'SMS Unhappy, which will allow customers to express dissatisfaction regarding services of the bank by sending a cellular message unhappy. The 'unhappy message should be sent to 9900020002," Nemiraja added.
Other bankers neither attended calls nor responded to the SMS sent to them.
A user who has four cards, said he was unable to use his UCO Bank card at any ATM on Friday while he was able to withdraw using his HDFC Bank and Axis Bank cards.
While he was able to make an Immediate Payment Service (IMPS) transfer using his mobile from his HDFC account to his Axis Bank account, he got a message saying the transfer to his SBI account was "declined due to technical issue at beneficiary bank end".
Another user of an Axis Bank had a similar problem. He could use the card for online transactions but it did not work at PoS machines. "I have been getting messages like 'check your pin code' or 'pick-up card'. The fact is that I never changed the pin code and the card is still valid to be termed a pick-up card," he said.
DH News Service![]( "Queues persist at ATMs in Bengaluru. Picture shows customers lined up at Vijaya Bank ATM at Halasuru on Saturday. Dh Photo")
At a time when Prime Minister Narendra Modi is pushing Indians to adopt digital technology for day-to-day transactions, people are frustrated by frequent technical glitches.
"I have been using my international Visa card issued by State Bank of Mysore for many years. However, for the past two days, I have been unable to swipe my card at PoS (point of sales) machines at many retail outlets,” a woman said on condition of anonymity.
"The banks are closed today and tomorrow. Hence, I tried reaching the call centre four times but got no response. On the fifth attempt, after giving all details, the line got disconnected. How do I manage when there is no money in ATMs and banks are closed? What happens if somebody get hospitalised?” she asked.
"Put in place a good system then go for a revolutionary change,” she advised the Prime Minister.
State Bank of Mysore general manager Nemiraja H C said, "There might be a connectivity error. However, our IT department will take up the matter and resolve the issue immediately.”
"We have launched a customer-friendly initiative called 'SMS Unhappy', which will allow customers to express dissatisfaction regarding services of the bank by sending a cellular message 'unhappy'. The 'unhappy' message should be sent to 9900020002,” Nemiraja added.
Other bankers neither attended calls nor responded to the SMS sent to them.
A user who has four cards, said he was unable to use his UCO Bank card at any ATM on Friday while he was able to withdraw using his HDFC Bank and Axis Bank cards.
While he was able to make an Immediate Payment Service (IMPS) transfer using his mobile from his HDFC account to his Axis Bank account, he got a message saying the transfer to his SBI account was "declined due to technical issue at beneficiary bank end”.
Another user of an Axis Bank had a similar problem. He could use the card for online transactions but it did not work at PoS machines. "I have been getting messages like 'check your pin code’ or 'pick-up card’. The fact is that I never changed the pin code and the card is still valid to be termed a pick-up card,” he said.
DH News Service
"I have been using my international Visa card issued by State Bank of Mysore for many years. However, for the past two days, I have been unable to swipe my card at PoS (point of sales) machines at many retail outlets," a woman said on condition of anonymity.
"The banks are closed today and tomorrow. Hence, I tried reaching the call centre four times but got no response. On the fifth attempt, after giving all details, the line got disconnected. How do I manage when there is no money in ATMs and banks are closed? What happens if somebody get hospitalised?" she asked.
"Put in place a good system then go for a revolutionary change," she advised the Prime Minister.
State Bank of Mysore general manager Nemiraja H C said, "There might be a connectivity error. However, our IT department will take up the matter and resolve the issue immediately."
"We have launched a customer-friendly initiative called 'SMS Unhappy, which will allow customers to express dissatisfaction regarding services of the bank by sending a cellular message unhappy. The 'unhappy message should be sent to 9900020002," Nemiraja added.
Other bankers neither attended calls nor responded to the SMS sent to them.
A user who has four cards, said he was unable to use his UCO Bank card at any ATM on Friday while he was able to withdraw using his HDFC Bank and Axis Bank cards.
While he was able to make an Immediate Payment Service (IMPS) transfer using his mobile from his HDFC account to his Axis Bank account, he got a message saying the transfer to his SBI account was "declined due to technical issue at beneficiary bank end".
Another user of an Axis Bank had a similar problem. He could use the card for online transactions but it did not work at PoS machines. "I have been getting messages like 'check your pin code' or 'pick-up card'. The fact is that I never changed the pin code and the card is still valid to be termed a pick-up card," he said.
DH News Service
At a time when Prime Minister Narendra Modi is pushing Indians to adopt digital technology for day-to-day transactions, people are frustrated by frequent technical glitches."I have been using my international Visa card issued by State Bank of Mysore for many years. However, for the past two days, I have been unable to swipe my card at PoS (point of sales) machines at many retail outlets,” a woman said on condition of anonymity.
"The banks are closed today and tomorrow. Hence, I tried reaching the call centre four times but got no response. On the fifth attempt, after giving all details, the line got disconnected. How do I manage when there is no money in ATMs and banks are closed? What happens if somebody get hospitalised?” she asked.
"Put in place a good system then go for a revolutionary change,” she advised the Prime Minister.
State Bank of Mysore general manager Nemiraja H C said, "There might be a connectivity error. However, our IT department will take up the matter and resolve the issue immediately.”
"We have launched a customer-friendly initiative called 'SMS Unhappy', which will allow customers to express dissatisfaction regarding services of the bank by sending a cellular message 'unhappy'. The 'unhappy' message should be sent to 9900020002,” Nemiraja added.
Other bankers neither attended calls nor responded to the SMS sent to them.
A user who has four cards, said he was unable to use his UCO Bank card at any ATM on Friday while he was able to withdraw using his HDFC Bank and Axis Bank cards.
While he was able to make an Immediate Payment Service (IMPS) transfer using his mobile from his HDFC account to his Axis Bank account, he got a message saying the transfer to his SBI account was "declined due to technical issue at beneficiary bank end”.
Another user of an Axis Bank had a similar problem. He could use the card for online transactions but it did not work at PoS machines. "I have been getting messages like 'check your pin code’ or 'pick-up card’. The fact is that I never changed the pin code and the card is still valid to be termed a pick-up card,” he said.
DH News Service